Question: Who Do I Call If My UPS Package Doesn’T Arrive?

What happens if a UPS package is delivered to the wrong address?

If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbor’s house or leasing office).

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS..

What do I do if my Amazon package says delivered but not received?

In the dropdown menu next to Select an issue, choose Where’s My Stuff. Then, in the menu next to Select issue details, choose Tracking shows delivered but item not received. The site will give you the choice of reaching out via email, phone, or live chat. Amazon will investigate the case and ultimately issue a refund.

Can I see exactly where my USPS package is?

Navigate to www.stamps.com/shipstatus/. Enter the USPS tracking number (to find it, simply look at the bottom of a shipping label) in the search bar; do not include any dashes or spaces. Click on “Check Status”. View the scan history and status information of your package.

What do I do if my package is delivered but I can’t find it?

If your tracking information shows that your package was delivered but you can’t find it:Carrier may have placed it in a safer location, please check: … Check your mailbox again as some packages come separately from your regular mail.Check with others in your house that may have accepted it.More items…•

Can I get my package from UPS truck?

You can use the UPS MyChoice app to find the truck. But depending on how many boxes are in the truck, the driver may not be physically able to get to your package if he a lot of irregs. … Remember to bring your ID and approach the driver to inform them who you are and the address of the package.

Why is the UPS tracking not working?

If your tracking number doesn’t work or has errors, it could be that your shipping hasn’t been picked up yet by the courier or the courier has not scanned it as received. Please allow up to 24 hours for your tracking number to be logged by the shipping courier.

Can I pick up my UPS package instead of having it delivered?

The UPS InfoNotice® lets you know we tried but were unable to deliver your package. Using your UPS InfoNotice, you can reschedule the delivery of your package. … Pick up My Package at a UPS Location: Have your package held at a UPS location such as The UPS Store®, a UPS Access Point location, or a UPS Customer Center.

How can I speed up UPS delivery?

Contact UPS. Dial 1-800-742-5877 and follow the voice prompts to speak with a representative.Tell the representative you want to upgrade your shipping. … Select whether to upgrade your shipping to two-day or overnight. … Pay for the additional shipping charges. … Wait for confirmation numbers.

Will Amazon refund for lost package?

When Can I Apply for an Amazon Lost Package Refund? If you did not receive your package when it was supposed to arrive, you need to wait an additional three days after the due date and then request a refund. To check the status of your item, you can call Amazon customer service at 1-888-280-4331.

How long does it take for UPS to update tracking?

Customers are usually advised to allow up to 24 hours for their shipment’s UPS tracking number to be logged by the carrier. If your shipment’s UPS tracking is not updating, it could be that the package is yet to be picked up by the courier or that it has been picked up but yet to be scanned.

How do I know if my package is lost?

Using the tracking numbers, you can check the delivery status online at USPS Tracking®. If seven (7) or more days have passed since the date of mailing and the recipient has confirmed the item has not arrived, you may either submit a search request for your lost mailpiece on or email us.

Who do I call if my UPS package doesn’t arrive?

Who do I contact with questions about packages rerouted to The UPS Store®? Call customer service toll-free at 1-800-742-5877. Representatives are available around the clock, seven days a week to answer your questions. You can also submit your inquiry through our online contact form.

What do I do if I never received my UPS package?

UPS missing packages:Call 1 (800) 742-5877 – speak with customer service for a tracking update.Ask neighbors.Wait 24 hours after the expected delivery date and time to file a claim.Start a claim with UPS here. . .